Customer Testimonials
Mercedes-Benz of Westwood continues to provide outstanding service and customer relations. I give them the highest possible rating. I remain a loyal customer because they go above and beyond to provide the best imaginable experience in selecting and purchasing/leasing a vehicle. Thank you especially to Mike Winterson and Kari Boreske for their ultimate commitment to client satisfaction!
The service was impeccable.. It was fast and they did the job the correct way the first time. I would recommend this dealership.
Going to this dealer for 3 years now, very professional. They always do a good work.
I enjoyed working with Jean. He was a good communicator. The transaction went smoothly! Many Thanks for helping me with the new to me 19 Tahoe Premier 👍
Have had excellent experiences with my salesperson Eddie Giron at this point several times. My family has purchased multiple vehicles and have always been treated with respect and transparency. As a busy individual, efficiency is important and I appreciate Eddie for always following through.
First let me start off by saying, this dealership is terrible. I initially contacted Jean Deschamps and was very specific about the car and specs I was looking for. I asked if it was available, he then replied that is was available and asked for some information from me to "open a profile " I responded with some general info as he hadn't even answered my initial questions. I even informed him that I was ready to close the deal within the week. I heard nothing back from him. The next day I got a generic email from ...
my car was worse after service Would not recommend, mechanic does not repair but put new stuff to charge the most money
The only good thing to say is the salespeople are nice-but once you pay for the car…all bets are off!! Upper management and service are non-existent. The finance process is horrendous. The building has been torn down-hopefully they dont rebuild it!
Very poor experience due to bad business practice. Was being pressured to sign papers as soon as possible. Was told the deal was "impossible" because I was unavailable to sign with my cosigner before the end of the month. As soon as we were available to do so. I had reached out for a time I could come in, to no response. Both my cosigner and myself called out of work to come in as soon as we could, only to find out they didn't have the title! So we drove 45 minutes just to be sent home. ...
This is the 4th Mercedes I have purchased from Mercedes-Benz of Westwood, MA. After working with Marco, I decided to stick with purchasing my cars from this dealership. He went above and beyond to find the exact car I wanted. On the sales side this dealership is the best and treats every customer as they are there only customer. As a result of that, I was committed to giving my business to Westwood and Marco. Marco is an incredible manager who introduced me to Steve who has been with the company a number of years. I trust this dealer because ...
Had an excellent service experience at Mercedes Westwood. They have made significant improvements in their service levels and are working hard to deliver exceptional service and experiences.
Beware. Just took my car in for service and after I waited 2 hours and they said everything was fine, I get an email stating that I need new brakes. Two days later I'm driving on the highway and it says my engine is overheating. I pull over and open the hood and there is no coolant and the cover for the coolant is sitting on the side. So I spent money to have them not repair my car and cause more damage.
Kennedy was great to work with. He helped me out and made me feel comfortable through the whole process in getting my car fixed. I will definitely be back and when I am ready to buy a new Mercedes, Kennedy is my guy.
I was completely disappointed with the result of my visit to your service center. I received a test result indicating that my car was in good condition, and all test parameters were passed successfully. I requested an inspection in this case, but it was denied because there were issues. As I found out, the test was not conducted because the control block was not responding to the scanner. And the results were recorded blindly! The director confirmed that the results should have been different, but the test was simply not performed. Unbelievable! I asked a refund
I was taken in right away and what I thought would take over 2 hours took About an hour
Katrina took care of me like I’m the only costumer. I like the environment, I love the way they treated me. No words for Westwood Mercedes Benz because they are the best…
Made Sure that you are satisfied, if something goes wrong they fix it asap to make you happy.
Very disappointing experience from both of my past 2 trips to this dealership after prior years if quality service. Most recently, the dealership had my car fir 2 days with zero communication. After finally getting in touch with me on day3, I was informed the delay was due to a 2 day backup in the service department. The service manager apologized for the delay. The dealership had the car for another week before they fixed my issue (simply fixing the window which wasn’t functioning). I will not be going back to this dealership.
My car sales person George N. Is awesome He has 10 stars !! But the service department is horrible They take forever for everything. What should take 1 to 1 1/2hrs takes 3 1/2 hrs. And they are always giving the same excuse “we are short handed” I’ve been hearing this for almost 2 years now…. Get your car serviced somewhere else Unless you have many hours to waste. .
I usually don’t write reviews but am so horribly disappointed in this dealership, I would advise anyone considering servicing your car there to go elsewhere. I leased a brand new car in December 2022. Right away the audio wasn’t working and I needed to have it serviced there. I dreaded even calling them because when you call their line either continuously rings with no answer, or you get disconnected while on hold, or they tell you to call back. When I finally set aside two days to bring it in (knowing it would be a process), I was continually ...
I would really caution you from working with these folks. When I leased my vehicle in December 2020, Robert Leaver, their finance person, pressured me to buy an $1,100 prepaid maintenance contract that covered maintenance for 20k miles/2 Yrs. I didn't want to purchase the contract but he was so aggressive, he wasn't going to let me leave if I didn't. So, I purchased it. I used the service twice for two maintenance services (oil changes and check ups). It is July 2022 and I'm attempting to use my prepaid contract and have been told it is expired because ...
Horrible. Called them to go check a car, got there at 5:30 and they kept me waiting for 15min to tell me they cant show me the car now and to come another day. The guy was very rude and unprofessional.Called the next day, they said they’d call me back and they never did.
This has been my dealership for the past 12 years, no issues until now. They won’t call you back for an update on your car, when you call, it’s always voicemail. Service wise, they are lost, brought my car (new) for a regular service, nothing was wrong with it, pick up and breaks were making noise, had to bring the car back, was told the break booster needed to be replaced, they “did it “, so at pick up time, breaks where still making the same noise, and I was told the booster needed replacement again… yeah… Something changed drastically ...
This Dealership service has gone down. I had my car serviced over the weekend, and I was very, very displeased with their customer service! I will seek going elsewhere for future services on my vehicle. My time being there from 9:30 a.m. until 4:00 p.m. for brake repair did not appear to be valuable to them. (A loaner car according to them, was not available). I had to consistently ask when my vehicle would be ready! I would not recommend anyone I know to do business with this Dealership!
Nick Marotta (and everyone else whom I have had help me with service) at Mercedes-Benz of Westwood is extraordinary in the thoughtfulness, customer service, and care given each and every time my car is serviced. Where most service departments at car dealerships service cars...Nick services people. Ever-concerned about my needs and well being, he goes over and above when calling to explain work needed - or work not needed - to assure customer understanding and satisfaction. My 2014 GLK was bought used - it is my first ever 'preowned' car, yet I am treated at this dealership with such care ...
They are not honest and will not return your phone calls if you are having an issue. The manager Sean Ramos will not return any of my phone calls after promising me that he would handle a complaint that i spoke with him about. I have called and left several messages and asked if he could kindly let me know what is going on and he ignores my calls this is unexceptionable. I have been a loyal customer for many years with Mercedes and after this experience i will be looking to purchase something other than a Mercedes in the ...
Cannot trust their CPO multipoint inspection. They sold us CPO car with worn out breaks. We Bought a certified preowned GLS450 (just over 30K miles) from Westwood Mercedes, and within 60 days and less than 500 miles, several check lights popped up on the dashboard. While in servicing for the check lights, we were told the brake pads are worn out to the lowest point 3-4mm, and we will need to pay out of pocket. The whole point of buying CPO cars is because the dealers or automakers go through a multipoint inspection and will check on hundreds of parts and ...
To add context, I am a young software professional. My goal was to find a start luxury car, and it just so happened that I noticed a c43 AMG that had been posted. The car looked great, so I decided to test drive. Absolutely loved the car and thought it would be a great fit! I decided to contact a sales manager: Erik Coggins to start the deal. I was aware that the car had been a trade-in, and the company had acquired for a good deal. I was also told they still put decent money into the project with ...
Everyone was very friendly and accommodating from Jesus in service to the delivery personnel well done! Getting the service completed could not have been easier
Prime in Westwood’s service department has a team of extremely helpful and kind staff. It starts from the people that take the car when you drive in to the service people. I wouldn’t go anywhere else.
Very helpful service advisor, Maria, and good service and price. My car has always been serviced by another MB dealer, but I will use MB of Westwood from now on.
Jesus and the team provided exceptional service. They were organized, professional and very attentive to our needs. The vehicle was ready for pick up as promised
Scheduling routine maintenance was very easy and was able to get an appointment quickly. I was able to go about my day with little interruption. Alex was very courteous and professional.
don't get proper response for your car. its become mystery when you will get your car back. you have to go back to service to get the status of your car.
Good ; The adviser very nice ;,took her time to explain to me what is going on with the car Asking questions ;,always answer in a nice way
I got my First Mercedes-Benz at this Dealership. I ordered a custom built vehicle, and the Sales Rep. (Bobby Chin) had a rough time browsing the options, but we eventually got through it. As part of the deal, I was offered their paint and interior protection package. It took the expected time to receive the car, and so far so good. Car looked great. One day after inspection, when the car got delivered to me, it still had all the glue from the shipping protection still on the body, as well as pen marks from the spoiler install. At this ...
This is a superior Dealership. Beautiful, clean facility, but more important, the staff is amazing. It is a pleasure working with these gentlemen!! Given that we are dealing with Covid -19, these gentlemen made my new purchase effortless. I was treated with respect, kindness and was given all the information with professionalism and patience. I am a happy lady!
I was very pleased with the service from Maria. She kept me informed and was very professional. However, I did call MB of Hanover first. They did not return my call for over a week. I had an engine light on and they didn’t call me back. Because this was not the first time I received bad service from Hanover MB, I called MB Westwood and was very pleased.
Great service. Very accommodating - Under this health crisis, he was willing to deliver the car to our residence. Very pleasant - would recommend him to our friends.
Very good customer service......on tine they do great work and treat people good I would go back any day there legit there very good dealership
I had an excellent experience. The Sales rep. Edwin Akyea made the process so easy. I’m on the process to get the second Van now. Thank you!
Nice job by the team in a trying environment. Appreciate the effort to identify issues and the delivery service. One outstanding item will have to be address but I’m confident it will
Went in for a tecall, tire repair, and inspection sticker. All done during Corona virus outbreak. They disinfected anything a person can touch. Excellent experience.
Good service done on my lovely baby c300. I was from a state to state trip and I messed up control arm. It was replaced at a good price and in the shortest time. Good customer service
Picked up my new S560C4 and the buying experience was wonderful!! My salesman Steve Carrigan was great in performing the finishing touches on my vehicle!! Mr. Carrigan was very knowledgeable, professional and friendly!!
Worst experience in this dealership!!! I went there to make a service and she asked me if I will wait or leave the car I decided to leave the car but thinking that my car will take more time of the usual, she never told me it will take the rest of day and never offered me a loner car. And she said that the clientes usually come with a friend following The car to give a ride . She told me. The next available car will be February 18. She decided to give me my car. Today I went to MB ...
Great service-thank you! On time pick up and drop off, curtesy calls- car was cleaned before returned. I will recommend to my friends and family
The Service Team at Mercedes Benz of Westwood is Awesome.. Very Responsive to your needs... Explain everything that needs to be Done.. Provide rides to your place of Employment.. Very Professional.. Highly Recommend!
Far to often the car dealer is strapped with a stigma of only caring about one thing, getting a deal done at anyones expense and not care about the customer. That is not the case at Mercedes of Westwood. I made an inquiry on a car there, was contacted by Stephan Berger, and let me tell you he is the BEST I have ever dealt with. Honest , transparent, straight to the point, tell it like is is{in a very nice way}. He has spent about 5 to 6 hours of his time trying to come up with a car for me, ...
My experience at Mercedes Benz was smooth, professional and courteous. I was afforded a free lunch and a comfortable waiting area. Their trained staff was efficient and inspired confidence.
Maria was my advisor and She was very respectful and pleasant She was informative and very straightforward. I was disappointed that the flex disc wasn’t covered with warranty with my CPO car. Seems extremely random what they cover with the warranty. I may consider another car company because of this issue.
My overall experience with MB Westwood, no pressure, They has what I wanted waiting for me, made sure vehicle was perfect before releasing it too me.
My first time having interacted with Jesus Bautista was a pleasure! He easily revised two previously scheduled appointments for the A service and the steering system recall into one visit, a cost and time savings for all involved! Excellent professional member of your team!
We brought our vehicle in for service unscheduled. Darren was very accommodating and was able to fit us in timely. He also had a Recall resolved during the service.
Very helpful and knowledgeable staff. Wait time was exactly quoted and the vehicle was was washed and cleaned nicely before being returned Updates on progress throughout the appointment were appreciated.
Would like to thank Jesus for the service they performed on my E350 . I was pleased for the caring I received and the explanation he provided on the work and the recall.
Steve Carragan is the best . I work with Steve and tell him what I want and he just does it...FANTASTIC... I’ve been to other dealerships and it was a terrible experience... However, when I return to Westwood it a pleasure to sit down with a family member and just discuss my needs!!
The overall experience was terrible, the reps were very unorganised. I was called to the desk after a long wait and the rep had the wrong folder in hand, then I was told to go back to waiting area. My rep pretty much rush the process and walked me to the loaner without pulling it out of the spot and properly doing a walk around with me. I had an oil change which I drop off the car at 10am, they took the entire day for that??? It almost feels like no one wanted to work that day because it ...
This is my 4th car from this dealership. I am very happy with their service. My salesperson & manager & finance persons were quite helpful and accommodating
My problem was taken care of in a manner that was outstanding. They keep me informed about my service and it was done correctly. Thanks for your care and support
All the people you end up interacting with are just good people. It is now the 3rd car I have bought from them and it wont be the last. From the time you walk in the sales team and finance people are great. Once you own the car the service people are top notch!
I brought my 2018 E 300 in for warranty service. The reservation was handled perfectly. I was concerned about condensation in my headlight lens. It was determined that Mercedes only considers it a problem if the condensation last longer than 20 minutes after the headlights are turned on. My car was washed and vacuumed before it was returned to me. The service advisors, Barry and Claudia, were very professional and a pleasure to to review my concern.
I went into this dealership with my s550 coupe, i was looking to make a trade in for an AMG GT. I met Mr Thomas, he was super helpful and patient. he is also very funny too. long story short, he helped me get the best deal and helped me make all of the smart decisions i needed to make. He is very knowledgeable about cars, and he is willing to go the extra mile to satisfy every customer. I definitely made a new friend in him.
My fourth car from this dealership. Great service always! Steve Carrigan is the salesman to ask for, service department is great. Five stars from sales to service
I want to thank Jocelyn. She was very kind and helpful to me over the phone. Although my husband surprised me with new Toyota. I would have definitely bought the used Rav4 you had at your dealership. Mainly because of Jocelyn and her very kind and friendly personality. Thank you!!
This dealership is Great! Had a great experience, transaction was quick and smooth. Everything went perfect, George is the best! My future business will only be at MB Westwood.
Everything was fine. I have to say that all your changes on service reduce the connection to the customer. No one know anything about your cars anymore. Also your charges and cost for service keep going up. Use to really like your dealership now I wish I could find an alternative repair option.
Maria was simply amazing! She is so good at her job! She is so professional & friendly! I could not be happier. I will always see her in the future for any service i need
I am very impressed with the Great Service received by Mr. Parker. He went above and beyond; absolutely great experience. FIVE+ Star Service. Thank You Elizabeth A.
Could not be happier with the exceptional service I received. An extremely positive car buying experience! Everyone went above and beyond; absolutely, unequivocally a stellar experience!
First impressions are everything to me and the facility represents what five star dealerships should look like the sales staff is top notch and service center far exceeds most dealerships I have purchased two vehicles in the past 4 months for great prices with nice people
Excellent in all respects. Easy to schedule.. Made sure all my concerns were addressed. Updated me about work progress. Service was completed within expected timeframe
Worst dealership I have ever dealt with. Finance officer was very high pressure telling me that I'd be better off leasing rather than buying the car. However if I paid cash as I wanted to do I would of owned the car for an addition $11,600.00 but the fast talking finance officer talked me right out of that option. So instead if I want to buy the car at the end of the lease I get to pay a one time buy option of $26,733.00. So if I purchased this car at the end of the lease I'd be paying ...
EASY TO SCHEDULE. WORK DONE SATISFACTORILY AND WITHIN EXPECTED TIME. WAITING AREA COMFORTABLE WITH GOOD MAGAZINE SELECTION AND FRIENDLY EFFICIENT CAFE PERSONNEL, HAVE DONE BUSINESS HERE FOR 10 YEARS WITH NO COMPLAINTS.
From the second I walked through the door until the moment I left, I was amazed with my experience and how welcomed I felt the entire time. Hands down the best car experience I have ever had!
We live in Western Ma., but travel East to deal w/Thomas. I just purchased my "3rd" pre-owned car from him. Thomas is knowledgeable and patient with all my questions. I know I'm getting the best car, for the best price! It's so re-assuring to walk in and see a 'friend.'
Claudia Louis was very helpful in guiding me through my service appointment & well informed me what I needed for my vehicle, Very pleasant and helpful experience:))
We recently purchased a pre-owned Mercedes E400 from Thomas at Mercedes of Westwood. From the moment we entered the dealership, Thomas made the process easy and pleasant. There were no surprises and we were so happy to drive our new car away for a fair price just few hours later. Thomas is a stand up guy who is true to his word. I will be buying my next car from Thomas and recommend you do too.
Excellent service with a smile. Cost was less than quoted and they drove me to and from my home. Also washed and vacuumed vehicle. Clean facility as well.
My experience was quick and thorough service for a problem that I did not anticipate. Honest and transparent. I found Mike to be very helpful and communicative.
Okay, no one really feels that going in a car dealership is fun but it should be a positive experience. I came in for service after making my appointment online and was welcomed, they were totally prepared for me and everything that I needed. When the time came to pick up my vehicle, it was clean and 100% done correctly . If you think like me, that's the way it should always be however not all dealerships treat you with the respect and high expectation we should all get. That's what I get and I hope you do too.
Needed tire valve replaced after making a bad decision with an off the market cap, they corrected it, also replaced my car key battery free of charge. The service was quick and extremely professional. I am loving the Mercedes of Westwood dealership!
It was time for my first servicing. I asked for the car to be picked up at a different address than my home address. On the day that they were picking up the car they call me and said they were picking it up at my home address. Obviously someone didn't give the pickup person the message.they told me I was getting a loner and I told them I wasn't requesting a loner. Again somebody didn't tell anybody what was going on. I was told that my car would be brought back the same day but ...
This is a great dealership! Everyone is so professional, courteous and knowledgable. Samantha was so good and friendly, yet so professional . I bought my car there, had it serviced there every year and plan to continue my relationship with them for a long time.
I went into local dealership with questions on my lease and left with a brand new one. Thomas Parker was pleasant fast and caring. I will always go to him moving forward.
Excellent service for my E-350. It was my 40,000 service interval. Friendly staff and excellent work. My car was ready on time, nicely washed. The loaner car was a new C class Mercedes.
Rodney, Alex and the whole service team bailed me out of a thought spot. I called them in an emergency situation and they stepped up. Professional, friendly and trustworthy. Thank you!!
Car loaner enabled me to leave car for resolving Noise when applying brakes. Not resolved Paint and protective coating...looks ok. Replace front windshield...Enio informed me the windshield was recalibrated, indicating that it was replaced. It was not. Few calls to service rep.... no reply....no call back Yet...least one hour from first call. Charged $360.ish to resolve noise.... noise still Evident on trip home from dealer. NOTt GOOD, so far.
You are amazing guys, very professional and very kind. No words for all of you guys because you are wonderful. Thank you for everything guys.
Fantastic experience from reserving time for service to delivery. Maria was awesome help, customer friendly and absolute professional. My SUV was serviced in time and absolutely clean and shining. Loved it. Got complimentary lunch too. Wow.
Brian was wonderful. He explained everything that was going on and answered all my questions. The waiting area was great as well. I would highly recommend.
Jason and Pat were top notch, knew their stuff and very customer focused experience. Both my wife and I were very happy. Good team. Thanks
I’ve found tools left under the hood, food on the engine and take 3-4 weeks to get a loner car despite having purchased 3 cars from them in the last 5 years.
MB Westwood made my service super quick and easy! My service advisor Claudia, was also great and was able to easily accommodate all of my needs and get me a large loaner car, as I had requested. Additionally MB Westwood has really good rates for services compared to other MB dealerships in the area, will certainly be back. Thank you!
When MB says, “THE BEST OR NOTHING” they’re not kidding. I’ve had my Mercedes for just over a year and anytime I have to go in for service I leave with a smile on my face. The service team is great! The parts department is great! They greet you with a smile and take very good care of you while you wait. They are the BEST!
Decided to give the service department at Westwood a try after a disappointing experience at a nearby Mercedes dealership and am so glad I did! Upon dropping my car off for a scheduled A service, my service advisor Alex and I were doing a walk around my vehicle and I pointed out a large scratch I caused on my rim and he said that was something they could take care of and now my rim looks brand new! So pleased with the entire experience there and will be going back for all future service.
The customer service at Mercedes Benz in Westwood, MA is poor. They are unprofessional, , They display a don't care attitude. They do not respond nor follow up with customer's issues with their vehicle. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE.
I went to get my registration renewed and fortunately I was in and out in 15-20 minutes. They were very efficient and quick. Very pleased with their response time.
So I was dreading looking for a used car for my daughter. Found a used car on carguru that was at Mercedes of Westwood. Never been there before, but would most definitely go back. Thomas Parker was our salesman and he was fantastic. What a pleasure to deal with. Never felt pressured, never felt like I was being led into something I don't want, kept things simple and easy. Best used car purchase I've ever had!
Bought a CPO C300 a year ago. Within two weeks the COMMAND system died. They fixed it. Just happened again last week making it twice in a year. I complained and wanted a replacement (not an upgrade...just a replacement as I lost confidence in the car). Despite complaining to corporate and having them made aware of the issue, they tried to tell me that after putting 10,000 miles on the car in a year that it has depreciated $10,000 (the car was 4 years old when I bought it...4 year old cars don’t depreciate ten thousand dollars in a year) and ...