Which Mercedes-Benz dealer is best for Ball Square buyers?
Mercedes-Benz of Westwood is the Mercedes-Benz dealer for a Ball Square buyer, and customers single out the salespeople who looked after them. An October 2025 Google review of Mercedes-Benz of Westwood from Cam S. reads: “First time walking into this dealership and even though we have not bought a car (yet) we were treated really kindly and Matt was amazing. Even the managers came by and checked in. Overall amazing experience and they followed up quickly after. Please ask for Matt the guy is very kind and really easy going.” Ball Square is 13.4 miles from our dealership.
When you choose a Mercedes-Benz dealer, the people who handle the sale are one of the first things to judge. You can also assess a dealer by what it sells and what it does after the sale. We sell new, used and certified pre-owned Mercedes-Benz vehicles, and we run service, parts and financing on site.
Keep reading below, then schedule a test drive in Westwood. Bringing your own numbers to the lot settles this faster than any spec sheet.
Mercedes-Benz of Westwood sales associates make the car buying experience enjoyable
A buyer choosing a Mercedes-Benz dealer is choosing among new, used and certified pre-owned vehicles. We sell all three, and the people who handle the sale shape how that choice feels from the first visit.
Michaela H. posted an August 2025 Google review of our dealership: “Matthew Waugh was my sales associate and he was excellent. He worked hard to make sure I received the value I was looking for. He made this an enjoyable car buying experience.”
Mercedes-Benz of Westwood lets owners drop off a car the night before service
Buying a car starts a relationship with the service department, because the car comes back for maintenance and repairs. We run service on site, so the buyer returns to the same store after the sale.
We heard from Lou R. in an August 2026 Google review of us: “Always Great experience there the place look great with the new building. Excellent services my service advisor Steve Hurley great guy always take great care of me each time I go there ,keep me informed with what’s going on with my vehicle I got there my vehicle was vacuumed and washed, very happy with everything there. Thanks Steve see you next time.”
Laureen C. told us in an April 2026 Google review of our dealership: “Very happy with my experience at MB of Westwood today! I was able to drop off my car the night before my morning service appointment. John texted before business hours to let me know work on my annual servicing had begun. He answered my questions and got back to me promptly to let me know my car was ready. Home by lunch with car all set!!”
Mercedes-Benz of Westwood’s sales team gives help without pressure at the deal
A buyer working through the price of a new, used or certified pre-owned Mercedes-Benz is also working through the paperwork. How the sales team behaves at that point shapes the sale.
Dated September 2025, Darrell G.’s Google review of our dealership reports: “They have a beautiful building. Lots and lots of inventory. There was no pressure and a lot of help from the sales team and the sales manager. I am very impressed.”
Chynna S. left an August 2026 Google review of our dealership: “I recommend having Mohammed taking care of you when purchasing a vehicle. He was nothing but respectful, polite, and patient when accommodating all my needs. I didn’t feel rushed nor pressured during the entire process. 10/10 salesman”
Mercedes-Benz of Westwood sells new models a Ball Square buyer can compare
A dealer’s lineup decides what a Ball Square buyer can compare side by side, so it is part of choosing a dealer.
We sell new Mercedes-Benz models, including the G-Class, C-Class, E-Class, S-Class and AMG® GT.
Before you buy, find out who works on your car after the sale
Your car will need maintenance and repairs long after the sale, so the service department matters as much as the showroom. Before you buy, check how service visits are booked, who works on the car, and whether the parts it needs are on hand. A clear answer on each one shows what owning the car will be like.
Complimentary loaner vehicles are among our “Exclusive Difference” items. We will install OEM parts a customer orders, or we will call the customer to pick the parts up.
Know a car’s full price, fees included, before you hear a payment
A monthly payment can make a car look cheaper than its full price. Compare one specific car’s total price, with its fees included, before you talk about a payment.
On new vehicles, the sale price we show adds a $595 doc fee to the MSRP.
A five-star majority sits in Mercedes-Benz of Westwood’s Google record
Of our 4,046 Google reviews, 82% are five star (Google, 2026).
| Dealer | Google rating | Google reviews |
|---|---|---|
| Mercedes-Benz of Westwood | 4.5 | 4,046 |
| Mercedes-Benz of Boston | 4.9 | 5,946 |
| Mercedes-Benz of Burlington | 4.6 | 2,829 |
| Mercedes-Benz of Sudbury | 4.8 | 3,074 |
| Mercedes-Benz of Hanover | 4.5 | 1,662 |
| Mercedes-Benz of Lynnfield | 4.7 | 2,742 |
Ball Square buyers should check three one- and two-star complaints
Some one- and two-star Google reviews of Mercedes-Benz dealers describe repairs not fixed right the first time. Anthonya C. wrote in a January 2026 Google review of Mercedes-Benz of Hanover: “While driving on the highway, the side mirrors would fold in by themselves, the windows would stop working (sometimes they wouldn’t open, other times they wouldn’t close), and I constantly had to manually force the mirrors open. I brought the car back again, and they claimed the issues were fixed.” How will the service department confirm a repair is done right before you drive away?
Rude or dismissive staff is a complaint to test for. In a March 2026 Google review of Mercedes-Benz of Lynnfield, Jorge D. said: “she was rude , ignorant and I will never buy parts here again never mind a car. Thanks for showing how much you care about your customers… for me its a ZERO . Im disappointed and disgusted.” How will a dealer’s staff answer your first questions about a car?
A buyer should test a dealer for pressure and misleading sales tactics. Emad Z. reviewed Mercedes-Benz of Sudbury on Google in June 2025: “By the way when the guy called me to tell me that they don’t have it anymore, he offered me another car of course with totally different price. They advertisings just to let customers come and tell them that they sold last car yesterday and then offered something else.” What will a dealer put in writing when the car you asked about is no longer for sale?
Frequently asked questions
Is rideshare one of Mercedes-Benz of Westwood’s exclusive Difference items?
Yes. Rideshare is one of our “Exclusive Difference” items.
What should you check about a used car before you buy it?
Ask what the dealer has inspected and what it has repaired before the car was offered for sale. Get those answers in writing before you sign.
What should you bring to your first visit to a dealership?
Bring a driver’s license and a list of the models you want to compare. Write down the questions you want answered before you sit down.
Should you buy a car on your first visit?
You do not have to. Take the time to read each page of the paperwork before you sign.
Mercedes-Benz of Westwood is one store in the Group 1 Automotive family
We are part of Group 1 Automotive. Our rating is 4.5 stars across 4,046 Google reviews (Google, 2026). Group 1 Automotive posted record full-year revenue of $22.6 billion, up 13.2%, and sold 459,000 new and used vehicles, a company record (Group 1 Automotive, 2026).
For the buyer who wants a Mercedes-Benz and a store that keeps the car moving between visits, we are the local option. Choosing us means one store for the car, the financing and the service visits.
Mercedes-Benz of Westwood invites you to see our current Mercedes-Benz inventory, new, used and certified pre-owned.
Mercedes-Benz of Westwood answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Westwood showroom, or call 781-688-1156.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Mercedes-Benz of Westwood for complete details regarding current vehicle inventory, pricing, and equipment.
