Which Mercedes-Benz dealer is best for Riverside buyers?
Our buyers name the salespeople who looked after them, which is why we are the Mercedes-Benz dealer for a Riverside buyer. Michaela H. posted an August 2025 Google review of Mercedes-Benz of Westwood: “Matthew Waugh was my sales associate and he was excellent; He worked hard to make sure I received the value I was looking for. He made this an enjoyable car buying experience.” Riverside is 11.2 miles from our dealership.
A Mercedes-Benz dealer is judged by the people who handle the sale. A buyer can see for themselves whether a salesperson answers questions plainly and whether price talk moves at a comfortable pace. We put guidance ahead of selling and support ahead of pressure, on both points.
Keep reading below, then schedule a test drive in Westwood. Bringing your own numbers to the lot settles this faster than any spec sheet.
Mercedes-Benz of Westwood’s salespeople follow up with buyers after a first visit
A buyer choosing a Mercedes-Benz dealer is choosing the people who will handle the sale, not only the car. For the southwest-suburb buyer who wants a Mercedes-Benz and a store that keeps them moving between visits, that starts at the sales desk.
We heard from Cam S. in an October 2025 Google review of us: “First time walking into this dealership and even though we have not bought a car (yet) we were treated really kindly and Matt was amazing. Even the managers came by and checked in; Overall amazing experience and they followed up quickly after. Please ask for Matt the guy is very kind and really easy going.”
Mercedes-Benz of Westwood’s service team provides a loaner and calls with updates
We run a full service, parts, and financing operation on site, so a Riverside buyer’s service visits sit in the same place as the purchase. The service department is where a Mercedes-Benz gets its maintenance and repairs.
Among our Google reviews, 81 mention a loaner car (Google, 2026). Jennifer G. told us in a June 2026 Google review of our dealership: “Scott Matthetson in service is amazing to work with; He had me checked in, a loaner provided and out the door for work in minutes; He called to provide an update of when my car would be done and the results of the in section of the vehicle. The service department really does a good job, professional, clean and very easy and a pleasure to work with.”
Dated August 2026, Kabrya S.’s Google review of our dealership reports: “I had a great experience with my service advisor Matthew; He was professional, friendly, and very helpful throughout the entire process; Matthew kept me informed, answered all of my questions, and made sure everything was taken care of; I really appreciated his excellent customer service and attention to detail. I would definitely recommend him to anyone looking for a service advisor who genuinely cares about their customers!”
At Mercedes-Benz of Westwood, a buyer is not rushed or pressured through the sale
The price and the paperwork are where a buyer decides whether to sign, so the pace of that talk matters as much as the number.
Chynna S. left an August 2026 Google review of our dealership: “I recommend having Mohammed taking care of you when purchasing a vehicle; He was nothing but respectful, polite, and patient when accommodating all my needs; I didn’t feel rushed nor pressured during the entire process. 10/10 salesman”
Among our Google reviews is one from Darrell G., dated September 2025: “They have a beautiful building; Lots and lots of inventory; There was no pressure and a lot of help from the sales team and the sales manager. I am very impressed.”
At Mercedes-Benz of Westwood, a Riverside buyer can choose among new Mercedes-Benz models
The cars on offer shape the choice before a buyer ever sits down. We sell new, used, and certified pre-owned Mercedes-Benz vehicles, so the comparison can start with the model a buyer wants.
Among the new models we sell are the G-Class, C-Class, E-Class, S-Class and AMG® GT.
Before you buy, judge a dealer by how its service desk books you in
Your car will return to the service department again and again for maintenance and repairs, so the service desk you meet before buying matters. Ask how the dealer books a visit, who will work on your car, and whether the parts it needs are kept on hand or ordered in.
Ask to speak with the person who would handle your car, and ask how that person updates you while it is in the shop. Clear answers to those questions show how a dealer runs its service work. Our “Exclusive Difference” items include complimentary loaner vehicles. If a customer orders OEM parts, we will install them, or call the customer to pick up the parts.
Before you commit, add up one car’s full price, including every fee
A monthly payment can make two cars look alike, while the full price of one specific car shows what you will sign for.
Ask for the total on the exact car you want, with every fee added, before you look at the monthly figure. Then the payment becomes a check on a number you already know. On our new-vehicle listings, the sale price shown includes a $595 doc fee added to the MSRP.
Five-star ratings make up most of Mercedes-Benz of Westwood’s Google reviews
Of our 4,046 Google reviews, 82% are five star (Google, 2026).
| Dealer | Google rating | Google reviews |
|---|---|---|
| Mercedes-Benz of Westwood | 4.5 | 4,046 |
| Mercedes-Benz of Boston | 4.9 | 5,970 |
| Mercedes-Benz of Burlington | 4.6 | 2,836 |
| Mercedes-Benz of Hanover | 4.5 | 1,670 |
| Mercedes-Benz of Lynnfield | 4.7 | 2,750 |
Three complaints a Riverside buyer should weigh at any Mercedes-Benz dealer
One- and two-star Google reviews of Mercedes-Benz dealers describe repairs not fixed right the first time. In a November 2024 Google review of Mercedes-Benz of Lynnfield, James M. said: “All the warning lights keep coming on and the key fobs have died multiple times ( have had the car about 18 months) every time we bring it in for service they say it’s all set then pops up a week later.” Will you confirm a repair is fixed before I take the car home?
Staff who are rude or dismissive make up another complaint. Hingham S. reviewed Mercedes-Benz of Hanover on Google in November 2025: “Mercedes does not stand behind their promises, and this dealership is not far behind; Just to get a live person on the phone is nearly impossible and when you do, they are rude and dismissive. This is not a good place to buy a Mercedes-Benz.” How quickly does your phone line connect a caller to a person?
Some reviews describe pressure and misleading sales tactics. A June 2025 Google review of Mercedes-Benz of Lynnfield from Philip M. reads: “They said the next available time would be the following Tuesday to come get it; We mentioned we could come before that and were told it was best to wait until Tuesday. Monday morning comes and they sold it.” What happens to a car I want while I am still deciding?
Frequently asked questions
Is rideshare one of your exclusive Difference items?
Yes, rideshare is among our “Exclusive Difference” items. We give no details on when or how it is offered.
What should I bring when I compare dealers?
Bring the list of models you want to see and the questions you have about each one. Ask every dealer the same questions, so you can line up the answers side by side. That keeps the comparison on the cars and the terms.
What should I ask about a used car before I buy it?
Ask for the vehicle’s service records and whether it has been inspected. Ask what the dealer will put in writing about its condition before you sign.
How should I compare two dealers’ written offers?
Ask each dealer for a written offer on the same car with the same terms. Set the offers out on the same lines, so the differences are clear before you decide.
What should I check in a financing offer before I sign?
Check the rate, the loan term, and the total amount you will pay over the life of the loan. A low monthly figure can hide a longer term.
Mercedes-Benz of Westwood joins Group 1 Automotive’s record full-year results
We sell new, used, and certified pre-owned Mercedes-Benz vehicles and run a full service, parts, and financing operation on site. Our rating is 4.5 stars across 4,046 Google reviews (Google, 2026), and we are part of Group 1 Automotive, which posted record full-year revenue of $22.6 billion, up 13.2%, and sold 459,000 new and used vehicles, a company record (Group 1 Automotive, 2026).
For a buyer in the southwest suburbs who wants a Mercedes-Benz and a store that keeps them moving between visits, we are the local option. We are glad to be that option for Riverside.
Mercedes-Benz of Westwood has the current inventory you can compare before a visit.
Mercedes-Benz of Westwood answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Westwood showroom, or call 781-688-1156.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Mercedes-Benz of Westwood for complete details regarding current vehicle inventory, pricing, and equipment.
